>From your machine it might look like mozy is re-uploading because the file will undergo encoding, however from the server side it is only re-associating. Before uploading any file into mozy, it will check to see if the files are already existing or if it is a new file. I would request you to select all your data and run a backup. This might happen if the configuration settings on the machine is corrupted, Some times when the configuration file is corrupted, then mozy will show different size. I understand that there is a huge difference between the data that is backed up. I looked into the screenshots you have sent. I apologize for the inconvenience caused to you. I’ve attached the support e-mail for posterity. The point is that if I needed to recover data from Mozy today I would only be able to get back 10.xGB. I got a response back from Mozy support and it seems I should just run a backup again and it will “re-associate” the data, rather than “re-upload”. So here’s some more moaning about MozyHome just in case you weren’t as bored with this as I am. So if nothing else someone besides my 14 faithful subscribers might read about this as well. It’s not the end of the world, and recovery is usually simple given enough patience, but somehow the fragility of the systems we’ve come to rely on daily becomes all too apparent.įor an additional giggle, Beth at Tech Target is on the case.
#Mozypro support update
But I take my data’s safety seriously, and I can’t help but feel that a service I’ve paid a sum of money for has let me down, in the same sense that when my satellite provider gives me crap reception or pushes out a firmware update to the box with no warning and I miss a show. Fortunately, I use Time Machine for local backups and MozyHome is my Plan B or C for data recovery. While my MozyHome client is wasting time trying to sift through the data that is already there, I’m not entirely sure that new stuff is being uploaded first. Sure, I can, as Mozy has pointed out, recover data from a day before things “went wrong” (my words, not theirs’), but that doesn’t really help me recover my inbox from a more recent date.
#Mozypro support software
While I understand that bugs happen – heck, most of my blog discusses workarounds to software bugs – I guess I’m feeling somewhat disturbed by the fact that this has happened. I haven’t had time to reply to thank Mozy for getting back to me. You’ll see the files you previously backed up are there. In fact, to restore your files, just click the date options in the restore window and go back a day or week. But I want you to know that we have not lost any of your information. Our development team is working right now to address the issue and expects to have this fixed soon. As a result, Mozy is sending third or fourth copies of the same files to our data centers. We recently starting experiencing an usually high amount of volume of data center traffic that prevented the Mozy client from adequately identifying files that were previously backed up.
I understand why you must be exasperated. Our support team did not give you a good answer about what was happening. I read your recent blog posts about the Mozy issue you’ve hit and wanted to apologize to you. So a nice person at Mozy sent me the following e-mail, and I think commented in one of my earlier posts as well. I’m guessing this wasn’t the result we were after. In case you need clarification or further assistance, please email me and I will be glad to help. Before uploading any file into Mozy, it will check to see if the files are already existing or if it is a new file.
Then I get this gem over night (4:53 AM my time): So if you want my honest opinion, I don’t think it’s going well. Unfortunately I can’t tell you how well this is going because I’m getting Client Error 15 – which according to your site doesn’t really exist. I wrote back a little while ago and was advised that the data is “re-associating” on the server-side. If you wish to resume the ticket, please simply reply back to this e-mail and we will be happy to assist you.
#Mozypro support archive
If you are unable to reply, we will archive your ticket after 2 days. We have not yet heard back from you, and are curious to know to the current status of your issue. I think I was right about just leaving Mozy alone for a while, because the following ridiculous exchanges have started happening.
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